Privacy Policy

1. Introduction

Pristine Pouch ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pristine-pouch.com or use our computer repair services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Contact us through our contact form or email
• Subscribe to our newsletter
• Book a repair service
• Create an account with us
• Interact with us on social media

This information may include:

• Name and contact information (email address, phone number, postal address)
• Device information (make, model, serial numbers, problem descriptions)
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage:

• IP address and location data
• Browser type and version
• Operating system
• Referral URLs
• Pages visited and time spent on our site
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our computer repair services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Marketing: To send promotional emails and newsletters (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: For internal record-keeping and business analysis
• Security: To protect against fraud and ensure the security of our services

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email marketing platforms
• Web hosting providers
• Analytics providers

Legal Requirements

We may disclose your information if required by law or in response to legal processes, including:

• Court orders or subpoenas
• Law enforcement requests
• Legal proceedings
• Regulatory investigations

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure data transmission (SSL/TLS)
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Factors affecting retention periods include:

• The nature of the information
• Legal and regulatory requirements
• Potential legal claims
• Legitimate business interests

7. Your Rights

Under UK data protection law, you have several rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information in certain circumstances
• Processing Restriction: Request restriction of processing in certain situations
• Data Portability: Request transfer of your information to another service
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies. Please see our Cookie Policy for detailed information about:

• Types of cookies we use
• How to manage your cookie preferences
• Third-party cookies
• Analytics and advertising cookies

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK Information Commissioner's Office
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new privacy policy on this page
• Updating the "Last updated" date
• Sending you an email notification for material changes

13. Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

14. Data Protection Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal information appropriately: