1. Acceptance of Terms
By accessing and using the services provided by Pristine Pouch ("we," "our," or "us"), you ("the customer" or "you") agree to be bound by these Terms of Service. These terms apply to all users of our website, services, and facilities.
If you do not agree to these terms, please do not use our services or website.
2. Description of Services
Pristine Pouch provides computer repair, maintenance, and technical support services including but not limited to:
- Laptop and desktop computer repairs
- Hardware diagnostics and replacement
- Software troubleshooting and installation
- Virus and malware removal
- Data recovery services
- System optimization and upgrades
- Technical consultation and support
3. Service Terms and Conditions
Diagnostic Services
- Free diagnostics are provided for repair estimates
- Diagnostic time is typically 24-48 hours
- Complex diagnostics may require additional time
- Customers will be contacted before any chargeable work begins
Repair Services
- All repair quotes are valid for 30 days
- Additional issues discovered during repair will require customer approval before proceeding
- Repair times are estimates and may vary based on parts availability and complexity
- Rush services are available at additional cost
Data and Privacy
- We take reasonable precautions to protect customer data during repairs
- Customers are responsible for backing up data before service
- We are not liable for data loss during repairs
- Customer data may be accessed only as necessary for repair purposes
4. Payment Terms
Pricing and Payment
- All prices are quoted in British Pounds (GBP) and include VAT where applicable
- Payment is due upon completion of services unless other arrangements are made
- We accept cash, credit/debit cards, and bank transfers
- Prices are subject to change without notice
No-Fix, No-Fee Policy
- If we cannot repair your device, you pay nothing for the repair attempt
- Diagnostic fees may still apply for complex analysis
- Parts costs are non-refundable once installed
- This policy applies to repair services only, not data recovery or consultation
5. Warranties and Guarantees
Service Warranty
- All repairs come with a 90-day warranty on parts and labor
- Warranty covers the specific issue repaired, not unrelated problems
- Warranty is void if device is damaged by customer or third party
- Customer tampering or unauthorized repairs void the warranty
Parts Warranty
- New parts carry manufacturer warranties where applicable
- Used or refurbished parts carry our 90-day warranty
- Warranty replacement parts may be refurbished equivalents
- Labor for warranty repairs is provided at no charge
6. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability for any claim shall not exceed the amount paid for services
- We are not liable for consequential, indirect, or incidental damages
- We are not responsible for data loss, business interruption, or lost profits
- Customers assume responsibility for backing up important data
- Our liability is limited to repair or replacement of defective services
7. Customer Responsibilities
Device Preparation
- Remove all personal and confidential data or ensure it is properly backed up
- Provide accurate device passwords and access information
- Remove any security locks or encryption that may impede repairs
- Provide complete and accurate problem descriptions
Property Collection
- Devices must be collected within 30 days of repair completion
- Storage fees of £5 per day apply after 30 days
- Unclaimed devices may be disposed of after 90 days
- Customers must provide valid identification when collecting devices
8. Intellectual Property
The content, design, and functionality of our website and marketing materials are protected by copyright, trademark, and other intellectual property laws. You may not:
- Copy, reproduce, or distribute our content without permission
- Use our trademarks or branding without authorization
- Create derivative works based on our materials
- Reverse engineer our proprietary processes or methods
9. Prohibited Uses
You agree not to use our services for:
- Any illegal or unauthorized purpose
- Violating any applicable laws or regulations
- Transmitting viruses or malicious code
- Attempting to gain unauthorized access to our systems
- Interfering with other customers' use of our services
- Harassing, abusing, or threatening our staff
10. Privacy and Data Protection
Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of information in accordance with our Privacy Policy.
For complete details, please review our Privacy Policy.
11. Dispute Resolution
Customer Complaints
- We strive to resolve all complaints promptly and fairly
- Complaints should be made in writing within 14 days of service completion
- We will investigate and respond to complaints within 7 business days
- Unresolved disputes may be escalated to alternative dispute resolution
Legal Jurisdiction
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
12. Force Majeure
We shall not be liable for delays or failures in performance resulting from acts beyond our reasonable control, including:
- Natural disasters, pandemics, or government restrictions
- Supplier delays or parts shortages
- Power outages or telecommunications failures
- Labor disputes or transportation disruptions
13. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective when posted on our website. Continued use of our services constitutes acceptance of modified terms.
Significant changes will be communicated to customers via email or website notice.
14. Termination
We may terminate or suspend services at any time for:
- Violation of these terms of service
- Non-payment of fees
- Abusive or threatening behavior toward staff
- Suspected fraudulent activity
15. Severability
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
16. Entire Agreement
These terms constitute the entire agreement between you and Pristine Pouch regarding our services and supersede all prior agreements or understandings.
17. Contact Information
For questions about these terms of service, please contact us:
18. Consumer Rights
These terms do not affect your statutory rights as a consumer under UK law. If you are a consumer, you have legal rights in relation to services that are faulty or not as described. These rights are not affected by these terms of service.
For advice about your consumer rights, contact your local Citizens Advice Bureau or visit gov.uk.